Refund policy

Thank you for shopping with Nuvia Lévis. We strive to provide high-quality cosmetic products and a satisfying shopping experience.

Due to the nature of skincare and cosmetic products, we do not accept returns or exchanges on opened, used, or unsealed items for hygiene and safety reasons.

Return Eligibility

• Item must be unused, unopened, and in original packaging
• Request must be made within 60 days of delivery
• Item must not be marked as final sale
• Proof of purchase is required

Non-Returnable Items

• Opened or used cosmetic products
• Items with broken seals
• Gift cards
• Final sale items

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery.

• Include your order number
• Provide clear photos of the item and packaging

We may offer a replacement, store credit, or refund depending on the situation.

Refunds

Approved refunds will be processed to your original payment method within several business days.

Shipping fees are non-refundable unless the error was on our part.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect.

Contact

Nuvia Lévis
600 Chemin Saint-Roch
Lévis, Quebec G6Y 0W3
Canada